For Sales & Advice Call:
01643 707505
Terms & Conditions
By accessing our website and/or placing an order you are agreeing to comply with and be bound by our terms and conditions. These terms and conditions have been created to protect your rights as a valued customer and to form the basis of an understanding between you as the customer and us as a business. The terms and conditions set out below do not affect your statutory rights.
INTRODUCTION
You will be able to access most areas of our website without registering your details but some areas are only available to you if you register. The pages on our website are subject to change without notice. We may at any time revise these terms and conditions, so we recommend you check every time you order from us. Our website contains material which is owned by or licensed to us and reproduction is prohibited without permission. Unauthorised use of our website may result in a claim for damages and/or be a criminal offence.
We guarantee to abide by all the conditions of the consumer protection laws including the Sale of Goods Acts and the Consumer Contracts Regulations. All the products supplied by us comply with current British or European standard requirements. Whilst we endeavour to ensure that the information on our website is correct we acknowledge that occasionally there may be inaccuracies or other errors. We exclude any liability for such inaccuracies and errors. It is your responsibility to ensure any products and information meets your specific requirements.
Please remember to check the dimensions of the product carefully as it can often look smaller in the picture. We make every effort to display colours accurately on our website, but we cannot guarantee that your computer’s display will accurately reflect the colour and your products may vary slightly from the images. Almost all of the light fittings we supply will require some degree of assembly. If you are unsure about anything or have any questions, please contact our sales team before you place your order.
Our shopping pages will guide you through the steps you need to take to place an order with us. There is no minimum order requirement. All payments must be in British Pounds Sterling. You can pay for products using most major debit cards or credit cards, from a PayPal account or by redeeming one of our gift vouchers. Payments can be made by BACS transfer by request. You are required to make payment for the whole amount of your order (including any delivery charges if applicable) at the time your order is placed. Online transactions are processed using the trusted secure payment gateway ‘Sage Pay’. Sage Pay is a leading internet payment processing company and transactions are 100% secure.
All online payments are subject to a fraud security check prior to any order being accepted. We reserve the right to refuse any order for any reason. If an order is refused any money paid will be refunded by the original method of payment.
If you have been given a promotional discount code, you will be able to enter this during the checkout process. These codes are non-transferable, and you must ensure you are eligible to use the code.
If you wish to cancel an order before delivery has been arranged, please inform us in writing as soon as possible from the same email address used to place the order.
Once you have placed an order on our website you will receive an automatic acknowledgement. If you do not receive this email, please let us know. Please check your spam folder first.
VAT Value Added Tax is included in your checkout total. The rate may change but is currently 20% for orders made from the UK.
We regret that we can only deliver to addresses with a UK postcode (includes Northern Island, Scottish Highlands and Islands and Channel Islands). Please be aware that we do not deliver to shipping agents for onward transmission.
Every effort is made to deliver your goods as quickly as possible and we show an expected delivery date next to each product on our website. All our products are supplied subject to availability If, at the time of your order, an item is out of stock we will inform you as soon as possible so you can decide whether you want to cancel the order, wait for the product to become available or choose an alternative. We will notify customers if a product has been discontinued or if delivery will be longer than stated on our website. If you are having a bespoke light fitting custom made especially for you, delivery times will have been explained to you by our staff.
When your order is ready to be dispatched we will send a further email advising you when to expect your items. Delivery to most of UK MAINLAND is FREE OF CHARGE for orders over £50.00. Orders under £50.00 to most UK mainland addresses are charged at a flat rate of £4.80. We are happy to ship to the Scottish Highlands and non-mainland addresses with a UK postcode (including Northern Ireland, Isle of Wight, Scottish Isles) and delivery is charged at a flat rate of £14.00 for orders of any value. For Channel Islands, the delivery charge is £17.50 for orders of any value. Delivery charges will be added to your order during the checkout process.
You will be given the opportunity to provide additional delivery instructions during the checkout process. This is useful if you are unlikely to be at home when the delivery is expected or if your address is hard to find. Sometimes circumstances outside our control, such as adverse weather conditions, may cause deliveries to arrive later than expected. If you have ordered a number of products it is possible that some of the items may be delivered separately and possibly from different locations. We will make every effort to inform you if your order will be split in this way.
In the unlikely event that your goods do not arrive when expected please contact our sales team quoting your order number, as this will help us track down your order quickly. If the courier is unable to deliver your goods, a card will be left with contact details, so you can re-arrange a suitable delivery date. The courier will attempt delivery the following day if delivery has not been mutually re-arranged. If the deliveries are not successful or delivery is refused the goods may be returned to us. If this happens all further delivery charges will be at the customer’s expense even if the original delivery was free.
Under no circumstances can we be held liable for any direct, indirect or consequential costs, charges or expenses arising directly or indirectly as a result of late, damaged or incorrect delivery of goods. This includes, but is not limited to, electrician or any other contractor fees. You should not book an electrician on the basis of an expected delivery date and we would strongly advise you to only book your electrician when you have the lights in your possession and have checked that they are both suitable and undamaged.
All our products are checked thoroughly prior to dispatch and we pride ourselves on the care we take packaging your products to ensure they arrived with you safely. We would ask you to carefully inspect all your items as soon as you receive them, even if you do not intend to fit them immediately. Any damage that has occurred in transit or any shortages must be reported by email to our sales team within 48 hours or delivery. After this 48-hour period, it is deemed that the goods have arrived in a satisfactory condition and we regret that we cannot accept any claim for damages or shortages after this period.
We ask that you submit photographic evidence of the damage as it may be possible for us to just replace a damaged part, such as a broken glass shade, rather than the whole fitting thus reducing the inconvenience and waiting time. If it is necessary, we will supply a replacement product and arrange for our courier to collect the damaged item from your delivery address and return it to us. All we ask is that you carefully re-pack the product in all the original packaging. Once it is received back with us we will arrange for the replacement to be sent.
RETURNS
The Consumer Contracts Regulations (which replace the Distance Selling Regulations for purchases made on or after 13 June 2014) give you the right to cancel any contract for the purchase of goods bought online within 14 calendar days, beginning with the day after the day on which the item is delivered. This applies to all our products except any items that have been made, personalised or modified to your specification or to any items purchased under our business to business trade terms. Goods cannot be returned to us after 14 calendar days from receipt.
If you wish to return any items to us, please contact our sales team by email or letter within 14 calendar days of the goods being delivery to you. We will then send you a unique returns number. This number must be displayed on the outer box when the item is returned to us. Goods returned without the returns number being clearly shown on the outer box will not be accepted. If a member of our team accepts a parcel without a returns number, we will inform you that we will keep your parcel for 28 days for you to arrange collection. If the parcel is not collected within 28 days, we will dispose of the goods as we see fit.
Please pack the items carefully and securely in the original packaging and ensure you have displayed the returns number on the outer box and return to us, with your receipt, so that we receive it within 14 days of issuing you with your returns number. Your unique returns number is only valid for 14 days from issue, so please ensure that any unwanted items reach us within this timeframe. You will remain responsible for the goods until they are received by us in a saleable condition. We decline to accept any returned products that have been installed or modified in any way or where the inner product box is damaged or written on or if the lights arrive damaged or broken. You should also include any bulbs or parts that were included in your original delivery.
The cost of returning unwanted items is the customer’s responsibility and we would strongly urge that you use a recorded delivery service and retain your proof of posting in case the parcel gets lost or damaged and you need to make a claim from your chosen courier. For your further protection, we would suggest that you consider making your own separate insurance arrangements
Any refund due will be paid by us, using the original payment method, within 14 days of receipt of the returned item.
Please contact our sales team and a member of staff will be happy to guide you through this process should you wish.
MADE TO MEASURE BESPOKE LIGHT FITTINGS
Please be aware that we cannot include bespoke light fittings in our standard returns and cancellation policies as these are fittings made to your individual specification. We do our utmost to make sure you are 100% satisfied with your order before your light is made or adapted for you, but regret we are unable to offer refunds or accept cancellations once the order has been placed. Please contact our sales team within 48 hours of delivery if your bespoke light fitting has arrived damaged as after this period it is deemed that goods have arrived in perfect condition.
TRADE CUSTOMERS
Business or trade customers are exempt from the Consumer Contracts Regulations as these regulations were created to encourage confidence in consumers buying over the internet. Business to Business (B2B) customers are therefore not covered by our normal returns and cancellations policies. Trade pricing is given on the understanding that purchases are for business purposes only and that they are not being ordered for re-sale. We reserve the right to reject or cancel any B2B orders if we believe these conditions are not being met. We do not offer credit facilities and all goods must be paid for in full prior to shipping. Goods cannot be returned to us where trade pricing has been applied – this does not affect your statutory rights.
We would ask you to carefully inspect all your items as soon as you receive them, even if you do not intend to fit them immediately. Any damage that has occurred in transit or any shortages must be reported by email to our sales team within 48 hours or delivery. After this 48-hour period, it is deemed that the goods have arrived in a satisfactory condition and we regret that we cannot accept any claim for damages or shortages after this period.
In the unlikely event that any fittings supplied develop an electrical fault within the guarantee period, a replacement or suitable alternative will be supplied. Please note that goods are not covered for accidental damage or wear and tear.
Under no circumstances can we be held liable by B2B customers for any direct, indirect or consequential costs, charges or expenses arising directly or indirectly as a result of late, damaged or incorrect delivery of goods. This includes, but is not limited to, electrician or any other contractor fees. You should not book any contractors on the basis of expected delivery dates and we would strongly recommend that do so only when all the required fittings are in your possession.
INSTALLATION
All installations must comply with Building Regulations and the Part P regulation states that any electrical works must be carried out by a competent person which is defined as one who has the technical knowledge and experience to carry out the work without giving rise to danger or causing damage to property. If you are changing the lighting in a bathroom, shower room, swimming pool or sauna any installation must be carried out by a qualified electrician. Failure to have your lighting installed by a qualified person may invalidate your guarantee, could be in breach of the Building Regulations and may cause issues if you decide to sell your home.
GUARANTEES
Most of our light fittings have a minimum 12-month manufacturer guarantee that applies from the date of purchase. Light bulbs are not covered by this guarantee although many of our low energy and LED bulbs are now supplied with a manufacturers’ guarantee. Additionally, these guarantees do not apply to outdoor light fittings installed in salty or acidic conditions or if they are fitted within 5 miles of the coast, unless they have been specifically designed to be used in harsh conditions when they are supplied with separate guarantees by the manufacturer; details will be shown in our individual product information. Additionally, we have extended the electrical warranty on most of our light fittings to 2 years. Please note that if the fitting has been installed incorrectly or damaged or modified in any way all guarantees and warrantees will cease to apply. Unless we specifically detail any varying length of guarantee, this applies to all products.
The Lighting Company Group warrantee is applicable in conjunction with and not in addition to the manufacturer guarantee.
In the unlikely event that your light fitting develops a fault within these dates, we will arrange for a replacement or suitable alternative to be dispatched free of charge (inclusive of delivery). Return of the faulty fitting will be at the customers expense and we will dispatch the replacement on receipt of the faulty fitting and your original receipt. We therefore recommend that you retain our receipt for the period of any guarantee and/or warrantee in case you need to contact us for a replacement. We would ask that you contact our sales team before returning any item, so we can guide you through the process if your fitting is covered by one of our guarantees.
SECURITY AND DATA PROTECTION
We are very careful with your personal information and committed to protecting and respecting your privacy. Your details will not be disclosed to any third party apart from our couriers and on occasion, our GDPR compliant manufacturers and their associated couriers who will require your name, address and contact details in order to deliver your goods. We do not sell or share your email address or other details with anyone else.
For security reasons, none of your financial details are stored on our systems once your payment has been processed. Any documentation sent will not contain the full card number - it will only display the last 4 digits of the number to show which account was used to make the purchase. Online transactions are processed using the trusted secure payment gateway ‘Sage Pay’. Sage Pay is a leading internet payment processing company and transactions are 100% secure. We comply with PCI DSS (Payment Card Industry Data Security Standard) and will only input your details directly to the payment gateway and never write it down or store a copy, in line with the legislation.
When you buy from us, we will not automatically enroll you to receive any marketing information. You can sign up at any time and we will send you notification of our free digital magazine and send newsletters with relevant information and new trends and products. We comply with the GDPR Directive 2018 (General Data Protection Regulation) and we make it easy for you to unsubscribe should you no longer find the information interesting. Our full Privacy Statement can be seen here.
When you register to have an account with us, it is not a credit facility but a way of retaining products you select in a basket to be purchased at a later date (stock levels permitting) or on a Wishlist. By registering and agreeing to the terms and conditions, the personal data input by yourself will be subject to processing and storage to facilitate the functionality required. Limited mandatory fields are required to create an account, namely full name, billing address, email address and phone number. You are not automatically enrolled to receive marketing information as part of this service. For more information, you can view our full Privacy Statement.
Viruses, Hacking and Other Offences – you must not misuse our website or any part of our service by introducing viruses, Trojans, worms, logic bombs or any other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored, or any server, computer or database connected to our site. You must not attack our site via any denial-of-service attack or distributed denial-of-service attack. Breaching these provisions would be committing a criminal offence and we will report any such actions to the relevant authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of any such breach, your right to use our site will cease immediately.
COOKIES
Like most websites we use Cookies to collect information. Cookies are tiny snippets of code stored on your computer. They enable us to ensure our website gives you the best shopping experience and is easy for you to use. Cookies are useful as they will remember, for instance, the last page you looked at and what you have in your shopping basket. They also assist us is collecting information about how you use our website which enables us to evaluate and improve our site and the service we provide. Cookies allow us to offer you products and tailor discounts and offers that are relevant to you.
You can, if you wish, block cookies by activating the settings on your own computer but this could have a detrimental effect on your shopping pleasure when using our site. You may find that you are unable to access some areas of our website or parts of the site do not function as you would expect.
Please contact us if you would like more information about the cookies used on our website.
COMPETITIONS & PRIZES
To enter any of our competitions you must be a UK resident and over 18 at the time of entry. Competitions are not open to employees and family members of the Lighting Company Group. Only 1 entry per person is accepted. Prizes are not transferable and cannot be exchanged for cash. Winners will be notified by email or telephone and the decision of our directors is final and no correspondence will be entered into. Prizes are subject to availability and in unforeseen circumstances we reserve the right to substitute alternative prizes of equivalent or greater value and in exceptional circumstances to amend or cancel the competition without notice.
We are a family run business with over 28 years in the lighting industry and our customers really do matter to us as without you we would not exist. Our aim is to provide a customer experience that is second to none by giving our customers honest advice and a great service. We acknowledge that there may be rare occasions when our goods or service may have failed to meet your expectations. If this is the case and you wish to make a formal complaint please contact us writing (email or letter) and we will fully investigate the matter and reply to you within 5 working days.
The Lighting Company Group is a trading name of Hickin Electrical Wholesale Limited. We operate the following websites:
www.designerlightingcompany.co.uk
Our registered company details are
Hickin Electrical Wholesale Limited
Unit 9
Vennland Business Park
Minehead
Somerset
TA24 5BJ
Company Number: 3995505
VAT Number: 752989574
Tel 01643 707505